Shipping Policy

Shipping Policy

Effective Date: 16-Aug-2025

Welcome to Deki Jewels. We are dedicated to delivering our handcrafted jewelry to you with care, speed, and full transparency. Please read our detailed Shipping Policy below to understand how your order is processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Orders placed after 3:00 PM PST will begin processing the next business day.
  • Once your order has shipped, you will receive an email with tracking information.

2. Shipping Timeline

  • After processing, your order will be delivered within 5 to 7 business days.
  • We do our best to meet these timelines, but occasional delays may occur due to carrier issues or external factors.

3. Shipping Costs

Order Total Shipping Cost
Orders under $100 Flat Rate $5 USD
Orders $100 and above FREE Shipping

Shipping cost is calculated at checkout based on your order total.

All orders are shipped via standard shipping unless an expedited option is selected (when available).

4. Carriers & Delivery Partners

We work with trusted delivery carriers such as:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on your delivery location, item size, and availability.

5. Shipment Tracking

  • You’ll receive an email confirmation with tracking details once your order ships.
  • Tracking may take up to 24 hours to become active.
  • You can also contact us at info@dekijewels.com for assistance with tracking.

6. Delivery Delays

We do everything we can to ensure timely delivery, but occasional delays may occur due to:

  • High shipping volumes during holidays
  • Weather or natural events
  • Carrier disruptions

If your delivery is delayed beyond the estimated time, please reach out to our team for support.

7. Incorrect or Incomplete Addresses

Please ensure all shipping information is accurate at checkout. Deki Jewels is not responsible for delays or lost packages caused by incorrect shipping details.

If you need to update your address after placing an order, contact us immediately:

8. Lost or Damaged Packages

If your package is lost, damaged, or marked delivered but not received, please notify us within 48 hours of the delivery notification.

We will:

  • Investigate the issue with the carrier
  • File a claim if necessary
  • Offer a replacement or refund if appropriate

Note: We are not responsible for packages stolen after delivery.

9. International Shipping

Currently, we only ship within the United States. We do not offer international shipping at this time.

10. Contact Us

Deki Jewels
4202 18th St, San Francisco, CA 94114, United States
Phone: +1 415-864-2144
Email: info@dekijewels.com