Privacy Policy

Privacy Policy

At Deki Jewels, your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dekijewels.com (the “Site”), and when you engage with us through purchases, communications, or customer service.

By using our website or submitting any personal information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personally identifiable information (PII) and non-personal information to process your orders and enhance your experience with us.

a. Information You Provide Voluntarily

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (handled securely by third-party processors)
  • Order history and preferences
  • Account login credentials (if account is created)
  • Product reviews or customer service communications

b. Information Collected Automatically

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site
  • Referring URLs
  • Cookies and tracking data (see Section 5)

2. How We Use Your Information

  • Process and fulfill your orders
  • Communicate with you about orders, returns, or support requests
  • Provide customer service and respond to inquiries
  • Improve website functionality, security, and performance
  • Send updates, marketing communications, promotions (with consent)
  • Detect and prevent fraudulent transactions or illegal activity
  • Comply with legal obligations

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties in the following cases:

a. Service Providers

We may share information with vendors and service providers who help operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics companies
  • Email marketing platforms (e.g., Mailchimp)
  • IT and website support services
  • Customer support platforms

These parties are required to use your information only for the services they provide and comply with this Privacy Policy.

b. Legal Requirements

We may disclose personal information if required by law or necessary to:

  • Comply with a legal obligation or government request
  • Protect our rights or property
  • Investigate or prevent wrongdoing or fraud
  • Protect the personal safety of users or the public

4. Data Security

We use industry-standard security measures, including SSL encryption, restricted access, secure payment gateways, and system monitoring. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience:

  • Essential Cookies – Necessary for site operation
  • Performance Cookies – Help understand user behavior
  • Functionality Cookies – Remember preferences
  • Marketing Cookies – Deliver personalized content or ads

You can manage or disable cookies in your browser settings, though some functionality may be limited.

6. Your Privacy Rights (California Residents)

If you are a California resident, the CCPA provides specific rights:

  • Right to Know: Request disclosure of collected personal data, sources, purposes, and third-party sharing.
  • Right to Delete: Request deletion of your data, with legal or operational exceptions.
  • Right to Opt-Out of Sale: We do not sell personal information. Opt-out mechanisms will be provided if this changes.
  • Right to Non-Discrimination: No discrimination for exercising CCPA rights.

To make a CCPA request, contact us at info@dekijewels.com or +1 415-864-2144.

7. Children’s Privacy

Our website is not intended for individuals under 13. We do not knowingly collect personal information from children. Contact us to delete any data inadvertently collected.

8. Third-Party Links

We are not responsible for privacy practices or content of third-party websites. Review their privacy policies when visiting external sites.

9. Email and SMS Marketing

With consent, we may send marketing emails or texts about new products, promotions, and jewelry tips. You can opt out anytime via unsubscribe links or SMS “STOP.” Transactional emails may still be sent.

10. Data Retention

We retain personal information as long as necessary to fulfill purposes, comply with legal obligations, and resolve disputes.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will revise the "Last Updated" date. Review this policy to stay informed.

12. Contact Us

Deki Jewels
4202 18th St, San Francisco, CA 94114, United States
Email: info@dekijewels.com
Phone: +1 415-864-2144