Payment Policy

Payment Policy

At Deki Jewels, we are committed to providing you with a seamless, secure, and transparent shopping experience. This Payment Policy explains how payments are processed, which payment methods we accept, and how your financial information is protected when shopping on our website, www.dekijewels.com (the “Site”).

By placing an order on our Site, you agree to the terms of this Payment Policy, as well as our Terms & Conditions and Privacy Policy.

1. Accepted Payment Methods

We accept a variety of payment options through Shopify Payments, ensuring convenience and flexibility for all our customers:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • Other Methods: PayPal (if enabled)

Note: All transactions are charged in USD (United States Dollars).

2. Secure Payment Processing

  • All payment data is encrypted using SSL (Secure Socket Layer) technology.
  • We do not store or have access to your full credit card information.
  • Payment details are handled directly by certified payment processors in a PCI DSS-compliant environment.

3. Authorization and Charges

When you place an order, your card or payment method will be authorized at checkout. Funds may be held temporarily until the transaction is fully processed. The final charge will be posted once your order is confirmed and shipped. You will receive an email confirmation once your order has been processed.

4. Payment Issues or Declines

If your payment is declined, it may be due to:

  • Insufficient funds
  • Incorrect billing address or card details
  • Expired card or suspicious activity
  • Temporary hold from your bank

Please double-check your information, try a different payment method, or contact your bank. For assistance, email us at info@dekijewels.com.

5. Fraud Prevention & Verification

For your protection, all transactions are subject to fraud screening. We may:

  • Verify billing and shipping details before shipping
  • Request additional identification if suspicious activity is detected
  • Cancel or refund any flagged order

6. Taxes and Duties

Applicable sales taxes are calculated at checkout based on your shipping address. We currently only ship within the United States, so no international duties or import taxes apply.

7. Gift Cards and Store Credit

If we offer Deki Jewels Gift Cards or store credit, they may be used toward eligible purchases:

  • Gift cards are non-refundable and cannot be exchanged for cash
  • They do not expire unless specified
  • They may be combined with other payment methods

8. Payment for Returns and Refunds

If eligible for a refund, the amount will be returned to your original payment method within 7 business days after inspection. Shipping fees are non-refundable unless due to our error.

9. Questions or Support

If you have any questions regarding payments, billing, or order issues, please contact us:

Email: info@dekijewels.com
Phone: +1 415-864-2144
Address: 4202 18th St, San Francisco, CA 94114, United States

Policy Updates

We may update this Payment Policy from time to time. Updates will be posted on this page with the new "Last Updated" date. We encourage you to review this policy periodically.

Thank you for shopping with Deki Jewels. We are honored to be part of your special moments and committed to offering a safe and trustworthy shopping experience.